- B14
- B · Standalone & Subscription
- Standalone: no ERP needed
Survey & NPS Feedback Analysis
Themes customer feedback and tracks satisfaction trends.
an analyst who reads all two thousand free-text comments and tells you the four things people are actually complaining about.
The problem it solves
You collect the feedback, chart the score, and never read the comments, which is where the entire answer to why the score moved is written.
How it works
- The agent reads every free-text response, not a sample.
- It groups them into the themes people are actually raising, rather than the categories you offered.
- It scores sentiment per theme, so you can see which complaint is growing.
- It tracks the trend, so you find out whether last quarter's fix worked.
What it does
- Clusters open-text feedback.
- Scores sentiment.
- Trends NPS over time.
What it needs from you
- Your survey or feedback data, including the free-text answers.
- Nothing else; it works with what you already collect.
I / O
- Survey/feedback data
- Theme report, NPS trend
Works well with
Agents that run without touching your ERP at all. Sales, marketing, support and back-office work that can be live in days rather than quarters.