- B17
- B · Standalone & Subscription
- Standalone: no ERP needed
Internal Helpdesk / IT Ticket Triage Bot
Classifies and routes employee requests and auto-answers common issues.
a first-line support desk that answers the same forty questions instantly and passes the genuinely hard ones to the right person.
The problem it solves
Internal requests arrive as WhatsApp messages to whoever is known to be helpful. That person becomes the bottleneck, and nothing is recorded.
How it works
- Requests come in through one channel and get classified by type and urgency.
- Anything with a known answer is resolved immediately from your internal documentation.
- The rest is routed to the person who owns that area, with the context attached.
- Everything is logged, so you can finally see what people keep asking for.
What it does
- Categorizes incoming tickets.
- Auto-resolves FAQs.
- Routes the rest to owners.
What it needs from you
- One intake channel for internal requests.
- Your internal documentation, and who owns which area.
I / O
- Employee requests
- Triaged and answered tickets
Works well with
Agents that run without touching your ERP at all. Sales, marketing, support and back-office work that can be live in days rather than quarters.