- A8
- A · ERP-Integrated Operations
- Read-only ERP bridge
Dormant-Customer Reactivation
Detects clients whose order frequency dropped and launches win-back flows.
a sales manager who notices a customer who used to order monthly has not ordered in seven weeks, and gets in touch before they are gone for good.
The problem it solves
Customers rarely announce that they have left. They simply order less, then not at all, and by the time anyone notices, they have been buying elsewhere for six months.
How it works
- The agent learns each customer's own ordering rhythm: monthly, quarterly, seasonal.
- It measures each against their own pattern rather than a company-wide rule.
- When someone falls behind their normal cadence, it scores how likely they are to be leaving.
- It triggers re-engagement referencing what they used to buy, and routes the warm ones to a rep.
What it does
- Models order cadence.
- Scores churn risk.
- Triggers personalized re-engagement.
What it needs from you
- Order history per customer, ideally three years.
- A channel to reach them: email, WhatsApp or phone.
I / O
- ERP order history
- Dormant list, win-back campaigns
Works well with
Agents that read live ERP data through a strict read-only bridge. They can forecast, reconcile, score and draft; they physically cannot modify, overwrite or delete a production table.