- A10
- A · ERP-Integrated Operations
- Read-only ERP bridge
Return / RMA Process Automation
Classifies return requests and runs approval, stock-in and accounting steps.
a returns desk that classifies every complaint the moment it arrives, sends it to the right approver, and never loses one in an inbox.
The problem it solves
A return starts as a WhatsApp message to a sales rep and ends, weeks later, as an argument about who approved what. Nobody can say how many are open or why.
How it works
- Return requests arrive through one channel and are classified by reason: defect, wrong item, expiry, commercial.
- Each reason follows its own approval path to the right person.
- Once approved, the agent prepares the stock-in and accounting entries for posting.
- Every step is timestamped, so the status of any return is a lookup rather than a phone call.
What it does
- Triages RMA reasons.
- Routes approvals.
- Posts stock/accounting entries.
What it needs from you
- A single intake channel for return requests.
- Your approval rules: who signs off on what, and above what value.
I / O
- Return requests + ERP
- RMA workflow logs, status
Works well with
Agents that read live ERP data through a strict read-only bridge. They can forecast, reconcile, score and draft; they physically cannot modify, overwrite or delete a production table.